Refund & Cancellation Policy

Last updated: July 11, 2026

This policy explains how refunds and cancellations work for the Titik at Tunog Premium Pass. The Service is operated by Soullab Information Technology Solutions (DTI-registered sole proprietorship, Philippines), and payments are processed by PayMongo via GCash, Maya, or QRPh.

Cancellation

A Premium Pass is a one-time purchase for a fixed period (1, 6, or 12 months). It does not renew automatically and is not a recurring subscription, so there is nothing to cancel — your access simply ends when the pass expires. You are never charged again unless you choose to buy a new pass.

Refunds

Because a Premium Pass grants immediate access to digital content, purchases are generally considered final. However, we review refund requests on a case-by-case basis and will work with you in good faith — for example, in the case of a duplicate charge, a technical problem that prevented you from using the Premium content, or a payment made in error.

How to Request a Refund

Email us at soullab.tech.official@gmail.com with the subject line “Refund request”, and include:

The email address of the Google account used to purchase.
The date and amount of the payment.
The payment method used (GCash, Maya, or QRPh).
A short description of the reason for your request.

How We Handle Requests

We aim to acknowledge every request within 3 business days and to reach a decision within 7 business days. If a refund is approved, it is issued through PayMongo back to your original payment method or e-wallet. Depending on your provider, it may take several additional business days for the funds to appear.

Contact

Questions about refunds or this policy? Email soullab.tech.official@gmail.com.